OKAFOR CYNTHIA CHINECHEREM

Administrative Support Professional | Customer Service Representative

Awka, NG.

About

Recent Bachelor of Arts in English graduate with comprehensive administrative and customer service experience, adept at enhancing operational efficiency and public service delivery. Leveraged strong communication, organizational, and problem-solving skills to manage multiple tasks, streamline processes, and ensure accurate record-keeping, contributing to positive customer satisfaction and organizational objectives. Eager to apply a proactive approach and detail-oriented support in an entry-level administrative or communications role.

Work

Upperroom Procurement Company

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Customer service representative

Awka, Anambra State, Nigeria

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Summary

Supported procurement operations, optimizing supply chain management and vendor relations through diligent customer request handling and inventory process improvements.

Highlights

Managed a high volume of customer requests simultaneously, consistently achieving response time targets and maintaining accuracy in procurement operations.

Enhanced customer satisfaction by actively listening to needs and providing tailored solutions, fostering positive vendor relations and efficient supply chain management.

Collaborated with cross-functional teams to streamline inventory management processes, significantly reducing potential discrepancies and improving operational efficiency.

Addressed customer inquiries across multiple channels (email, phone, live chat) with prompt, professional responses, ensuring clear communication and issue resolution.

Utilized CRM systems to accurately record interactions, update customer data, and track requests, contributing to a 100% follow-up rate on unresolved issues.

Delta State Urban Water Corporation (NYSC)

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Administrative Support

Delta State, Delta State, Nigeria

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Summary

Provided critical administrative and operational support, significantly enhancing daily workflow and public service delivery for a government corporation.

Highlights

Executed comprehensive administrative tasks, including accurate record-keeping, data entry, and document management, ensuring 100% data integrity and easy accessibility of critical information.

Facilitated efficient public service delivery by assisting with customer service inquiries and ensuring the accurate dissemination of information to over 50 daily clients.

Delivered essential administrative and operational support to a team of 10+ members, contributing to the timely completion of tasks and project deadlines.

Maintained exceptional attention to detail in all administrative functions, reducing errors in data, documents, and records to near zero.

Education

National Youth Service Corps

Anambra State, Anambra State, Nigeria
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NYSC English

Chukwuemeka Odumegwu Ojukwu University

Anambra State, Anambra State, Nigeria
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Bachelor of Arts English

Queen of the rosary College, Onitsha

Onitsha, Anambra State, Nigeria
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West Africa Examination Council

All saint primary school, Onitsha

Onitsha, Anambra State, Nigeria
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First school leaving certificate

Languages

Igbo

English

Skills

Teamwork & Collaboration

Collaboration, Idea Sharing, Colleague Support, Goal Achievement.

Communication Skills

Verbal Communication, Written Communication, Professional Communication, Client Interaction, Stakeholder Engagement.

Administrative Support

Office Administration, Data Entry, Document Management, Customer Service, Daily Administrative Coordination, Microsoft Office, Excel, Word, CRM Tools, Record Maintenance.

Problem Solving

Challenge Identification, Situation Analysis, Solution Development, Practical Solutions, Effective Solutions.

Organizational Skills

Multi-tasking, Workload Prioritization, Record Keeping, Schedule Coordination, Deadline Management, Detail Orientation.

References

Mrs. Olive Okafor

Civil Servant 07064677567

Mr. Okonne C. Chinedu

Civil servant 08163104424